Janice Posey
Covenant Health Plainview Auxiliary
Plainview, Texas
Four years ago, Covenant Health Plainview Auxiliary purchased a Convenience Center from Kelli's. At the time, some of our volunteers wondered what we were doing — there simply was no room in the gift shop for any more equipment or displays. Now, they have all decided the Convenience Center is the best investment that we have made during the history of the gift shop. Our people love it and one can find just about any item that is wanted or needed on the Convenience Center display. We truly enjoy every business transaction that we have with the Kelli's sales team! They are the BEST!
Joy Garey
Texas Health Resources

Cleburne, Texas
I love everyone I have ever dealt with at Kelli's. All of you are so pleasant and helpful when I place an order or have a question or a problem... always!
Thank you all for all you do.
Jerry Poschinger
Norton Suburban Hospital

Louisville, Kentucky
Kelli's customer service is outstanding. Kevin is the best when it comes time to helping me anytime I call. When I have items on backorder, he always calls me to let me know that the item or items have come in. I can always count on receiving the right number of items as shown on the packing slip. Kelli's is also very receptive to any new item that we might suggest they carry.
Thanks for all you do for us.
Pia Richardson
Mission Hospital

Asheville, North Carolina
We love to shop with Kelli’s for our hospital gift shop! The prices as well as the selection of the items are great. We appreciate the monthly specials and the fast shipping. Kelli’s is also great at communicating with their customers. We would recommend Kelli’s to everybody!
Bill Baglione
Memorial Sloan-Kettering Cancer Center
New York City, New York
When it comes to customer service and satisfaction, not many of the various suppliers I have used can approach the level you and your staff at Kelli’s have provided. You and your staff have a thorough knowledge of your product lines and are always bringing new and innovative ideas to your clients. I also appreciate your timeliness in assisting with items that need to be added to my orders, and when necessary, handling any concerns that may arise from any situation, efficiently putting any of my concerns to rest. You and your team have put the ease in long-distance purchasing!
Patty Hawk
Providence Healthcare Network
Waco, Texas
We would like to say a big THANK YOU to our friends at Kelli’s! We love the monthly specials and discounts when we place our orders online! Being a non-profit hospital gift shop, free merchandise (like toothbrushes and puzzle books) and discounts on items (like balloons) mean so much to our bottom line! We order these items regularly, so when they are discounted or free, it really makes our day!
Please know how much we appreciate your wonderful support and great customer service, too! We are customers for life!
Deborah R. Kerr
Children's Mercy Hospital

Kansas City, Missouri
Kelli’s has been a wonderful supplier to our gift shop. The professionalism is above and beyond! Our sales rep has been so great keeping us up-to-date on promotions and new products! Kim in Accounting has also been the best! We recently went through a conversion of systems in our A/P department and it did not go as smoothly as we had hoped. Kim and I worked closely together trying to stay on top on the invoices. She was patient and understanding! In the days of increasing technology, WE APPRECIATE the one-on-one customer service we receive with Kelli's!
Beth Thomasson
Virginia Baptist Hospital Gift Shop
Lynchburg, Virginia
Kelli’s and Keith, our sales rep, have become valued partners with our hospital’s shops. The sales help us keep our profit margin headed in the right direction. We also appreciate the nice displays we have received at no charge with particular purchases, and the high percentage of in-stock items. When the rare damage or issue arises, Kelli’s and Keith have never failed to make it right, and promptly. Kudos to all!
Donna Boyland
Waterfalls Edge Gift Shop

Lebanon, Indiana
Kelli’s is definitely the best! Customers need to know how great your customer service really is.
Lorraine Dandeneau
Bon Secours St. Francis Health System
Greenville, South Carolina
I just wanted to take time to thank you for the professionalism you bring to our gift shop. There are not many gift shop suppliers that have this level of service. Yes, there are a few, but none that compare to Kelli’s. I know I can count on my sales rep Jason and the entire Kelli's team to come through for our weekly needs. If I have any questions about your product, you have the answer or will find out what the answer is. On rare occasions, if I have a return, there is no hassle.
Thank you, Kelli’s, for providing such a professional team!
Brenda Thacker
Lynchburg General Hospital

Lynchburg, Virgina
My experience with Kelli's and my sales rep, Keith, has been wonderful. Keith and the other members of Kelli's go beyond good customer service to great customer service. Thanks!
Ginger Dancy
Rutherford Regional Medical Center Gift Shop
Rutherfordon, North Carolina
A shipment just came last week and everything about the order was great... from the pleasant experience of ordering with our sales rep, Jason Britt, to the quality of the merchandise. Our customers appreciate the variety and the price point on Kelli's items and that provides for more sales for us. Our gift shop has done business with Kelli's for years, and we intend to keep ordering from them for many years to come!
Jan Carney
Christus St. Michael Hospital

Atlanta, Texas
Thank you for your outstanding customer service and a special thanks to my sales rep, who is always a joy to work with on our orders.
Pauline Houle
Citrus Memorial Hospital

Inverness, Florida
I've just got to tell you that Kelli's never ceases to amaze me! My recent order (over $3,000) came in without missing anything and the way they package everything protects all their items from any damage. Even with FedEx bashing the boxes around, your items always are well protected with bubble wrap and other packaging. AMAZING!
I plan on doubling my order at the next show! Thanks for your extra special service. Compared to other vendors, you far exceed our expectations.
Lilly Stamets
UCSF Medical Center

San Francisco, California
Thanks for helping our gift shop rise to another record year! Every year we get stronger and better with vendors like Kelli’s. You are doing a great job for the hospital gift shop industry.
Elaine Powell
University Hospital

Charlottesville, Virginia
Thank you so much for your frequent emails, keeping us informed of all your great items. We have gotten low prices on many items, which really helps our profit margin. All of this said, we really appreciate the respect you show us and the professional way in which you represent Kelli’s.
P.S. Please say a big HELLO to Larry, our sales rep, and tell him he is not forgotten! Thank him again for re-introducing us to Kelli’s.
Janis Karam
Saint Anne's Hospital

Fall River, Massachusetts
I just wanted to tell you that your customer service has to be rated as one of the top anywhere! My compliments to all of your staff! You are my vendor of choice!
Elaine Morgan
TWIGS of Kosair Children's Hospital
Louisville, Kentucky
I am so happy to let everyone know of my experiences with Kelli's and most of all with my sales rep, Kevin Young. Being a volunteer and a real novice at this buying thing, I can always count on Kevin to help me out. We are always looking forward to the new items you have to offer. Since most of our business comes from the employees of the hospital, we always try to offer new things. In fact, they may come in and say, "Just wanted to see what new items you have from Kelli's!"
When you order on the Internet it all seems to be so impersonal, but not with Kelli's! Kevin is always there to help in anyway he can and he is very friendly. If you should order something that you are unhappy with or if an item arrives broken (this does not happen often), Kevin will take care of you. If you are new to ordering from Kelli's, ask what their best sellers are. Again, I want to say thanks to Kevin for making shopping from Kelli's so much fun!
Lori Michelli
Aurora Sheboygan Memorial Medical Center
Sheboygan, Wisconsin
I’ve been ordering from Kelli’s for over two years now. I order a lot for our hospital gift shop. Customers LOVE the quality and the value of all your gift items, and of course I do, too. Your customer service is by far the best in the business!
I love my sales rep Walt Cunningham. He is such an amazing person to deal with… so friendly and helpful! Every single person I’ve ever talked to on the phone is very helpful. In my two years doing business with Kelli’s, there have hardly ever been mistakes with orders. In the event there was a mistake, it was quickly and cheerfully taken care of!
Every year gets better and better as you add more great gifts to your line. One day I hope to do 100 percent of my store's ordering with YOU! Thanks for an absolutely wonderful business, including your friendly staff and your wide variety of beautiful gifts and store merchandise. I love your greeting cards and balloons, too. I could go on and on!
Kathy Calhoun
Boulder City Hospital Gift Shop
Boulder City, Nevada
I just wanted to let you know how much I appreciate the entire staff at Kelli's. Customer service is not just a motto that you try to attain. You accomplish it every time I have a need for assistance. If my sales rep is not there or is away from her desk, the person who answers the phone always asks if they can help me. I have never hung up the phone feeling that my concerns were not important. For that matter, I've never had a problem that wasn't resolved on the first call.
It is so refreshing to have a real live person answer the phone. I don't care how carefully you speak to those automated machines, you end up getting frustrated because they don't seem to understand English. Thank you for that.
In closing, I have to say that Kelli's helped our small hospital gift shop achieve record sales the last two years. I'm looking forward to another great year with your assistance!
Nancy McKowen
Buds n Bugs Cards

Arvada, Colorado
This message is long overdue, but as they say, better late than never! I want to commend your employees for outstanding customer service. I always get excellent service when I call Kelli's.
Specifically, I'd like to single out these two gentlemen:
Jeff Roberts: I am a very small business owner and I was so lucky to find a company like yours that has so many different products. I was also very fortunate to have Jeff Roberts assigned as my sales representative. He is always available and no matter what, I am always treated like I'm the only customer he has. He's attentive, understanding, and always goes that extra mile to make sure I'm satisfied. Most recently I called in a panic because one of my customers was devastated over a loss of a gift she had purchased for a friend. It was a white pearl wisdom bear. I realized that I couldn't guarantee her another white one, but I told her I would try. I contacted Jeff, and he made it happen. I received the bear today and when I contacted my customer she was so excited she cried. Jeff not only made me look good, but he also made my customer's day!
Billy Hartis: I have said that Billy should be the poster child for customer service. Billy was the first contact I made with your company and he was so patient, understanding, and helpful to a novice who was just starting a business. Every time I call into the main number, I ask for Billy. He's my go-to guy! I just can't say enough about his genuine desire to help others. Prior to starting up a business, I held various customer service positions throughout many different industries. Billy gives the type of customer service that I always wanted and expected from my employees. I have not encountered anyone better!
Now, I do have accounts with some of your vendors, too. I always check to see if you sell the item I'm looking for before I buy direct from one of these other companies. Many times, their prices are a little lower because they deal in just one area, but it's not worth saving a few dollars to give up the customer service that I get from Billy and Jeff. I attribute the growth of my small company to the help I've received from them!
Please let them both know how very much I appreciate them. We have been Kelli’s fans for years! Kelli's always has new items and great price points. When we call in, we are always treated like their favorite customer! I love the next-day shipping, and on the rare occasion that something is broken or the quality isn’t what we expected, they credit our account with no questions asked. In a time when customer service seems to be a lost art, we truly appreciate our relationship with the great staff at Kelli’s!