Buds n Bugs Cards
This message is long overdue, but as they say, better late than never! I want to commend your employees for outstanding customer service. I always get excellent service when I call Kelli's.
Specifically, I'd like to single out these two gentlemen:
Jeff Roberts: I am a very small business owner and I was so lucky to find a company like yours that has so many different products. I was also very fortunate to have Jeff Roberts assigned as my sales representative. He is always available and no matter what, I am always treated like I'm the only customer he has. He's attentive, understanding, and always goes that extra mile to make sure I'm satisfied. Most recently I called in a panic because one of my customers was devastated over a loss of a gift she had purchased for a friend. It was a white pearl wisdom bear. I realized that I couldn't guarantee her another white one, but I told her I would try. I contacted Jeff, and he made it happen. I received the bear today and when I contacted my customer she was so excited she cried. Jeff not only made me look good, but he also made my customer's day!
Billy Hartis: I have said that Billy should be the poster child for customer service. Billy was the first contact I made with your company and he was so patient, understanding, and helpful to a novice who was just starting a business. Every time I call into the main number, I ask for Billy. He's my go-to guy! I just can't say enough about his genuine desire to help others. Prior to starting up a business, I held various customer service positions throughout many different industries. Billy gives the type of customer service that I always wanted and expected from my employees. I have not encountered anyone better!
Now, I do have accounts with some of your vendors, too. I always check to see if you sell the item I'm looking for before I buy direct from one of these other companies. Many times, their prices are a little lower because they deal in just one area, but it's not worth saving a few dollars to give up the customer service that I get from Billy and Jeff. I attribute the growth of my small company to the help I've received from them!
Please let them both know how very much I appreciate them. We have been Kelli’s fans for years! Kelli's always has new items and great price points. When we call in, we are always treated like their favorite customer! I love the next-day shipping, and on the rare occasion that something is broken or the quality isn’t what we expected, they credit our account with no questions asked. In a time when customer service seems to be a lost art, we truly appreciate our relationship with the great staff at Kelli’s!