Tower Health Medical Group
West Reading, Pennsylvania
I just wanted to thank you for the opportunity to visits Kelli’s Gift Shop Suppliers this past Friday, as well as to commend my new sales rep Bob Forrest. I think it’s wonderful that Kelli’s is willing to bring customers out for that “one-on-one” sales experience and to see the new products in person. I have only been working with Bob for about 2 months now, and he has already improved my “Kelli’s experience” dramatically. He keeps me posted of all sales and promotions, as well as helping me keep my spending in line with previous years, so that I may continue to enjoy all of the benefits I have earned. Kelli’s is a wonderful company, and I look forward to growing my business with you. If all of your sales reps are as dedicated as Bob Forrest is, I know you will go far.
Covenant Health Plainview Auxiliary
Four years ago, Covenant Health Plainview Auxiliary purchased a Convenience Center. At the time some of our volunteers wondered what we were doing - there simply was no room in the Gift Shop for any more equipment or displays. Now, they have all decided the Convenience Center is the best investment that we have made during the history of the Gift Shop. Our people love it and one can find just about any item that is wanted or needed on the Convenience Center display. Kelli's is our Vendor & we truly enjoy every business transaction that we have with the Kelli's Sales Team! They are the BEST!
Texas Health Resources
I love everyone I have ever dealt with at Kelli's. All of you are so pleasant and helpful when I place an order or have a question or a problem...always.
Thank You all for all you do.
Norton Suburban Hospital
Kelli's customer service is outstanding. Kevin is the best when it comes time to helping me anytime I call. When I have items on back-order he always calls me & lets me know that the item or items have come in. I can always count on receiving the right number of items as shown on the packing slip. Kelli's is very receptive on any new item that we might suggest they carry.
Thanks for all you do for us.
Asheville, North Carolina
We love to shop with Kelli’s for our Hospital Gift Shop!!!!! The prices as well as the selection of the items are great. We appreciate the monthly specials and the fast shipping. Kelli’s is also great with communicating with their customers. We would recommend Kelli’s to everybody!
Memorial Sloan-Kettering Cancer Center
New York City, New York
When it comes to customer service and satisfaction not many of the various suppliers I have used can approach the level you and your staff at Kelli’s have provided. You and your staff have a thorough knowledge of your product lines and are always bringing new and innovative ideas to your clients. I also appreciate your timeliness to assist in items that need to be added to my orders, and when necessary, handle any concerns that may arise from any situation efficiently putting any of my concerns to rest. You and your team have put the ease in long distance purchasing!
Providence Healthcare Network
We would like to say a big THANK YOU to our friends at Kelli’s! We love the monthly specials and discounts when we place our orders online! Being a non-profit hospital gift shop, free merchandise like toothbrushes and puzzle books, and discounts on balloons mean so much to our bottom line! We order these items regularly, so when they are discounted or free, it really makes our day!
Please know how much we appreciate your wonderful support and great customer service, too! We are customers for life!
Deborah R. Kerr
Children's Mercy Hospital
Kansas City, Missouri
Kelli’s has been a wonderful supplier to our Gift Shop. The professionalism and sale is above and beyond! Jeff in sales has been so great always keeping us up to date on promotions and new products! Kim in A/R has also been the best! We recently went through a conversion of systems in our A/P department and it did not go as smoothly as we had hoped. Kim and I worked closely together trying to stay on top on the invoices. She was patient and understanding! In the days of increasing technology, WE APPRECIATE the one-on-one customer service we receive with Jeff and Kim!
Virginia Baptist Hospital Gift Shop
Kelli’s and our rep, Keith, have become valued partners with our hospital’s shops. The frequent sale updates are a great reminder, and the sales help us keep our profit margin headed in the right direction. We also appreciate the nice displays we have received at no charge with particular purchases, and the high percentage of in-stock items. When the rare damage or issue arises, Kelli’s and Keith have never failed to make it right, and promptly. Kudos to all!
Waterfalls Edge Gift Shop
...You people at Kelli’s are definitely the best!!! Customers need to know how great you customer service really is.
Bon Secours St Francis Health System
Greenville, South Carolina
I just wanted to take time to thank you for the professionalism you bring to our Gift Shop. There are not many Gift Shop Suppliers that have this service. Yes, there are a few, but none that compare to Kelli’s reps. I know I can count on you, Jason, and the team you work with, to come through for our needs weekly. If I have any questions about product you have the answer or will find out what the answer is. On rare occasions, if I have a return, there is no hassle.
Thank you Kelli’s for providing such a professional team!
Lynchburg General Hospital
My experience with Kellis and Keith have been wonderful, both go beyond good customer service to great customer service. Thanks.
Rutherford Regional Medical Center Gift Shop
Rutherfordon, North Carolina
A shipment just came last week and everything about the order was great....from ordering with our Account Manager Jason Britt to the quality of the merchandise. Our customers appreciate the variety and the price point on Kelli's items and that provides for more sales for us. Our gift shop has done business with Kelli's for years, and we intend to keep ordering with them for years to come.
Christus St. Michael Hospital
Thank you for your outstanding customer service and especially Jeff Roberts who is always a joy to accommodate me with our orders.
Citrus Memorial Hospital
Just got to tell you that Kelli's never ceases to amaze me! My recent order (over $3,000) came in without missing anything and as we discussed at the Lakeland Show, the way they package everything does protect from any damage. Even with Fedex bashing the boxes around, your items always are well-protected with the bubble wrap, etc. AMAZING!!!!
I plan on doubling my order at the next show!!! Thanks for your extra special detail service. Compared to other vendors, you far exceed the service.
UCSF Medical Center
San Francisco, California
Thanks for helping our Gift Shop rise to another record year. Every year we get stronger and better with vendors like Kelli’s. You are doing such a great job for the hospital gift shop industry.
hank you so much for your frequent emails, keeping us informed of all the great items on the sale flyers. We have gotten great low prices on many items that really help our profit margin. All of this said, we really appreciate the respect you show us and the professional way in which you represent Kelli’s.
P.S. Please say a big HELLO to Larry and tell him he is not forgotten. Thank him again for re-introducing us to Kelli’s.
Saint Anne's Hospital
Fall River, Massachusetts
I just wanted to tell you that your customer service has to be rated as one of the top anywhere!!! My compliments to all of your staff!! You are my vendor of choice!!
TWIGS of Kosair Children's Hospital
I am so happy to let everyone know of my experiences with Kelli's and most of all with Kevin Young. Being a volunteer and a real novice at this buying thing, I can always count on Kevin to help me out. We are always looking forward to the"new items" you have to offer. Since most of our business comes from the employees of the hospital, we always try to offer new things. In fact they may come in and say, "Just wanted to see what you may have new from Kelli's."
When you order on the Internet it seems to be so impersonal, but not with Kelli's Customer Service and most of all Kevin Young. He is always there to help in anyway he can and is very friendly, this is not experienced everywhere. If you should order something that you are unhappy with or is broken (this does not happen often) Kevin takes care of you. If you are new to ordering from Kelli's ask what their best sellers are. I just want to say Thanks to Kevin for making shopping from Kelli's a fun thing. Elaine Morgan, TWIGS of Kosair Children's Hospital.
P.S. I think your customer service reps should go to the Kelli's shows so we can meet them.
Aurora Sheboygan Memorial Medical Center
Hi, I’ve been ordering from Kelli’s for over 2 years now. I order a lot for our hospital gift shop. Customers LOVE the quality & the value of all your gifts & of course so do I. Your customer service is by far the best in the business!
I love my sales rep Walt Cunningham. He is such an amazing person to deal with…so friendly & helpful…but every single person I’ve ever talked to on the phone is great, friendly & very helpful. In my 2 plus years doing business with Kelli’s there have hardly ever been mistakes with orders, but when there was, it was quickly & cheerfully taken care of!
Every year gets better & better as you add more great gifts to your line. I hope to one day do 100 per cent of my stores’ business needs with YOU! Thanks for an absolutely wonderful business, your friendly staff and your wide variety of beautiful gifts & store merchandise. I love your greeting cards & balloons too. I could go on and on.
Boulder City Hospital Gift Shop
Boulder City, Nevada
I just wanted to let you know how much I appreciate you and the entire staff at Kelli's. Customer service is not just a motto that you try to attain. You accomplish it every time I have a need for assistance. If you are not there or are away from your desk, the person who answers the phone always asks if they can help me. I have never hung up the phone feeling that my concerns were not important. For that matter, I've never had a problem not solved on a first call.
It is so refreshing to have a real live person answer the phone. I don't care how carefully you speak to those automated machines, you end up getting frustrated because they don't seem to understand carefully, annunciated English. Thank you for that.
In closing, I have to say that Kelli's helped our small hospital Gift Shop achieve record sales the last two years. I'm looking forward to another great year with your assistance.
Buds n Bugs Cards
This message is long overdue, but as they say, better late than never! I want to commend your employees for Outstanding Customer Service. I always get excellent service when I call your company.
Specifically, I'd like to single out these two gentlemen:
Jeff Roberts: I am a very small business owner and I was so lucky to find a company like yours that has so many different products. I was also very fortunate to have Jeff Roberts assigned as my Sales Representative. He is always available and no matter what, I am always treated like I'm the only customer he has. He's attentive, understanding, and always goes that extra mile to make sure I'm satisfied. Most recently I called in a panic because one of my customers was devastated over a loss of a gift she had purchased for a friend. It was a "White" Pearl Wisdom Bear. I realized that I couldn't guarantee a "White" one but I told her I would try. I contacted Jeff, and he made it happen. I received the bear today and when I contacted my customer she was so excited she cried. So Jeff not only made me look good, he made my customer's day too!.
Billy Hartis: I have said that Billy should be the poster child for customer service. Billy was the first contact I made with your company and he was so patient, understanding and helpful to a novice who was just starting a business. Every time I call into the main number, I ask for Billy. He's my go to guy! I just can't say enough about his genuine desire to help others. Prior to starting up a business, I held various customer service positions throughout many different industries. Billy gives the type of customer service that I always wanted and expected from my employees. I have not encountered anyone better!.
Now, I do have accounts with some of your suppliers, too. Cuddle Barn, Chantilly Lane, DM Merchandising to name a few. I always check to see if you sell the item I'm looking for before I buy direct from one of these other companies. Many times there prices are a little lower because they deal in just one area, but it's not worth saving a few dollars to give up the customer service that I get from Billy and Jeff. I attribute the growth of my small company to the help I've received from these two great guys!.
Please let them both know how very much I appreciate THEM!We have been Kelli’s fans for years! They always have something new, and good price points! When we call in, we are always treated like their favorite customer! I love the next day shipping, and on the rare occasion that something is broken or the quality isn’t what we expected, they credit our account with no questions asked! In a time when customer service seems to be a lost art, we truly appreciate our relationship with DeAnne and the great staff at Kelli’s! They are a pleasure to work with!