Shipping Policies

Kelli’s goal is to pick and ship orders the next business day. Online orders received before 12:00 PM (Central Standard Time) will typically be shipped out the next business day. Web orders received after 12:00 PM CST will be shipped the subsequent business day.

Chocolate Icing

Premium chocolates (including Russell Stover® and Lindt® items) no longer require icing as of October 24, 2018.

Kelli's ships chocolates all year long. In an effort to combat the Texas heat, insulated boxes and reusable ice packs are used to guarantee the freshness of your order. During the icing season, an icing fee of $7.00 per shipping carton will be charged.

If chocolates are purchased in conjunction with a regular order and the combined order total meets or exceeds $450, we will ship the entire order FREE (as long as you are located within 3 FedEx Ground transit days from Kelli's). Customers wishing to purchase chocolates that are located in FedEx Ground 4-day and 5-day transit zones will be required to pay the additional expedited freight costs between FedEx Ground and FedEx 3-Day Select.

48 Contiguous States

The vast majority of orders are shipped via FedEx Ground. Orders totaling $450 or more will be shipped FREE FREIGHT. Orders less than $450 will be shipped and invoiced at normal FedEx Ground rates. Expedited shipping methods are available for additional costs.

Very large orders may be sent on pallets via truck. Orders shipped on pallets may increase or decrease the delivery time depending on the truck and location of the customer.

Hawaii & Alaska

Hawaii and Alaska orders are shipped via FedEx Ground. Orders totaling $450 or more will be receive a 25% discount off of normal FedEx rates. Orders less than $450 will be shipped and invoiced at normal FedEx Ground rates. Expedited shipping methods are available for additional costs.

The Caribbean & Guam

Orders are shipped via United States Postal Service (USPS) Priority Mail Orders totaling $450 or more will receive a 20% discount off of normal USPS Priority Mail rates. Orders less than $450 will be shipped and invoiced at normal USPS Priority Mail rates.

Canadian Shipments

To streamline the ordering process, Kelli’s will act as the Non-Resident Importer (NRI). This eliminates the customs clearance process for you, thereby reducing the chance of costly returns, simplifying the paperwork, and reducing brokerage fees. Kelli’s will invoice you based on a total landed cost, which includes all duties, taxes, customs fees and shipping charges.

All advertised items may not be available for international shipment. In the event merchandise is backordered, all backorders will be cancelled. Seasonal merchandise must ship at the time of order or must abide by the seasonal order terms.

Duties, taxes, and custom fees will be invoiced at 13% of the total order dollar amount. This charge will be shown as a separate line item on your invoice.

Order size and value will determine shipping method. Smaller orders are shipped via FedEx Ground with larger orders shipping via FedEx Freight. Actual freight charges will be reflected on your invoice, which are based on Kelli’s discounted rates.

Order Pick-Up Options

Items ordered online can be designated for pick-up at our headquarters in Carrollton, Texas.

Shipping Times

Below is a map of FedEx Ground Shipping times from Carrollton, Texas:

NOTE: Orders shipped to PO Boxes or outside the contiguous 48 states may be delayed due to the extra processing time in shipping the order.