Shipping & Icing Information

Transit Times

Below is a map of UPS Ground transit times from our warehouse in Carrollton, Texas:

UPS Ground transit time map from Carrollton, Texas

Orders shipped to PO Boxes or outside the contiguous 48 states may be delayed due to the extra processing time involved.

Shipping Policies

Processing times: Orders placed before 3:00 PM CST will ship the next business day. Orders placed after 3:00 PM CST will ship the subsequent business day. Processing times may be delayed for large or bulky orders.

Shipping methods: The vast majority of orders are shipped via UPS Ground. Expedited shipping methods are available for an additional cost. Please contact us or specify your desired expedited shipping method in the Order Note section of checkout. Large or bulky orders may be sent on pallets via LTL.

Freight charges: Free freight is automatically applied to orders of $275 or more that are shipping to a location within the continental US. Orders that qualify for free freight will be charged a fuel surcharge of $0.77 per shipping carton. For orders under $275, the estimated freight charges displayed during checkout are estimates only. Your true freight charges may differ slightly from our estimated rates. Your final freight charges will be reflected on your order confirmation and invoice.

Address correction: In the event that UPS determines your shipping address to be invalid because the information you provided during checkout is incorrect, UPS will do its best to determine the correct destination. In this event, Kelli's reserves the right to pass along the UPS address correction fee of $13 per shipping carton.

Will-call deliveries: Orders placed online can be picked up at our headquarters in Carrollton, Texas. During checkout, specify that the order is a will-call shipment in the Order Note section. You will not be charged any shipping fees for a will-call order. All will-call orders will be available to pick up the next business day after you place your order. Will-call orders may be picked up anytime after 12:00 PM CST.

Chocolate Icing

Kelli's ships chocolates all year long. In an effort to combat the Texas heat, insulated boxes and reusable ice packs are used to guarantee the freshness of your order. During the icing season, an icing fee of $7.00 per shipping carton will be charged.

As of May 18th, 2020, chocolate icing has been turned on for all states. Orders containing chocolate will be charged icing fees.

If chocolates are purchased in conjunction with a regular order and the combined order total meets or exceeds $275, we will ship the entire order FREE (as long as you are located within 3 UPS Ground transit days from Kelli's). Customers wishing to purchase chocolates that are located in UPS Ground 4-day and 5-day transit zones will be required to pay the additional expedited freight costs between UPS Ground and UPS 3-Day Select.

Hawaii & Alaska

Hawaii and Alaska orders are shipped via UPS Ground. Orders totaling $275 or more will receive a 25% discount off of normal UPS rates. Orders less than $275 will be shipped and invoiced at normal UPS Ground rates. Expedited shipping methods are available for additional costs.

The Caribbean & Guam

Orders are shipped via United States Postal Service (USPS) Priority Mail Orders totaling $275 or more will receive a 20% discount off of normal USPS Priority Mail rates. Orders less than $275 will be shipped and invoiced at normal USPS Priority Mail rates.

Canadian Shipments

To streamline the ordering process, Kelli’s will act as the Non-Resident Importer (NRI). This eliminates the customs clearance process for you, thereby reducing the chance of costly returns, simplifying the paperwork, and reducing brokerage fees. Kelli’s will invoice you based on a total landed cost, which includes all duties, taxes, customs fees and shipping charges.

All advertised items may not be available for international shipment. In the event merchandise is backordered, all backorders will be canceled. Seasonal merchandise must ship at the time of order or must abide by the seasonal order terms.

Duties, taxes, and customs fees will be invoiced at 13% of the total order dollar amount. This charge will be shown as a separate line item on your invoice.

Order size and value will determine the shipping method. Smaller orders are shipped via UPS Ground with larger orders shipping via UPS Freight. Actual freight charges, which are based on Kelli’s discounted rates, will be reflected on your invoice.

Order Pick-Up Options

Items ordered online can be designated for pick-up at our headquarters in Carrollton, Texas.