Returns and Backorders

Kelli's wants all of our customers to be happy with the merchandise they have purchased from us. If you would like to return or receive a credit on any defective or missing items, please contact a Kelli's customer service representative and they will be happy to take care of you!


Customers who wish to return merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of receipt. All returned products must be unused and in original manufacturer packaging. Customer is solely responsible for the cost of shipping the returned product back to Kelli’s.

Please contact a Kelli’s representative to obtain a Return Merchandise Authorization (RMA). Unauthorized returns will not be accepted. Kelli's reserves the right to charge a 15% restocking fee.   

Shortages, Damages, & Defective Goods

Customer is responsible for inspecting and counting merchandise at time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing items must be reported to a Kelli’s representative with 5 business days of receipt of goods.

Please inspect shipment closely as packing slip indicates which items are shipped in which carton.

Out of Stock Items & Backorders

Kelli’s prides itself in keeping sufficient quantities of nearly every item in our catalog. However, due to unpredictable order patterns we may run out of some items from time to time.

For customers located in the 48 contiguous states, backordered merchandise will be fulfilled and shipped via free freight when the backordered merchandise exceeds $100*. Customers located outside the 48 contiguous states need to meet the outbound freight policy for their territory to receive free or discounted freight.

*PPE (personal protective equipment) items are excluded from our typical backorder policy. Backordered PPE items must meet or exceed $275 to qualify for free freight.

Backorders less than $100 will remain active in our system for 90 days. Customers contacting Kelli’s to place a new order will be given the opportunity to either add to or cancel any outstanding backorders.

Order Changes

If you have submitted your order and wish to add, remove, or substitute items, you may do so by contacting Kelli’s. If you wish to change your existing order, you may need to place an additional order depending on the current status of your order. Any changes to an existing order may delay the processing and shipment.